PRIVACY POLICY

PAWS TO HEAL TOGETHER

Last Updated: May 14, 2025

1. INTRODUCTION

At Paws to Heal Together ("we," "our," "us," or the "Company"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website

www.pawstohealtogether.com

(the "Site"), including any content, functionality, and services offered on or through the Site.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing or using our Site, you agree to this Privacy Policy.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Site, including:

2.1 Personal Information

Information that identifies you, such as:

Name, email address, mailing address, phone numberPayment information (credit card number, billing address)Information about your pets (name, breed, age, health concerns)Information you provide in forms, surveys, or communications with usAccount credentials if you create an account

2.2 Non-Personal Information

Information that does not directly identify you, such as:

Browser type and versionDevice typeOperating systemIP addressTime and date of visitsPages viewed and features usedReferring websitesSearch terms used to reach our Site

2.3 Information Collection Methods

We collect this information:

Directly from you when you provide it to us (e.g., filling out forms, creating an account, signing up for newsletters, or purchasing products)Automatically as you navigate through the Site (using cookies and similar technologies)From third parties, such as our business partners and payment processors

3. HOW WE USE YOUR INFORMATION

We may use information that we collect or that you provide to us for the following purposes:

3.1 Operational Purposes

To provide, maintain, and improve our Site and servicesTo process transactions and send related information, including confirmations, receipts, and updatesTo provide customer support and respond to inquiriesTo notify you about changes to our Site or servicesTo fulfill any other purpose for which you provide it

3.2 Communication Purposes

To send you information about your account or purchasesTo provide educational content, newsletters, and updatesTo inform you about new services, promotions, or eventsTo respond to your questions and comments

3.3 Analytics and Improvement

To analyze usage patterns and trendsTo conduct research and developmentTo improve our Site, services, and user experienceTo personalize your experience on our Site

3.4 Marketing Purposes

To deliver relevant website content and advertisementsTo measure or understand the effectiveness of the advertising we serveTo send promotional materials about products, services, offers, and events

3.5 Security and Legal Purposes

To protect our rights, property, or safetyTo detect, prevent, or address fraud and security issuesTo comply with legal obligationsTo enforce our Terms and Conditions and other agreements.

4. DISCLOSURE OF YOUR INFORMATION

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

4.1 Service Providers

We may share your information with contractors, service providers, and other third parties we use to support our business, including:

Payment processors (Stripe and Square)Customer relationship management platforms (GoHighLevel)Email marketing servicesAnalytics providersCloud hosting services

These third parties are only permitted to use your personal information to provide these services to us and are required to keep your information confidential.

4.2 Legal Requirements

We may disclose your information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory requestTo enforce or apply our Terms and Conditions and other agreementsIf we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

4.5 Anonymous Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

5. COOKIES AND TRACKING TECHNOLOGIES

5.1 What Are Cookies

Cookies are small data files placed on your device when you visit a website. We and our third-party service providers use cookies and similar technologies to:

Enable basic website functionalityStore your preferencesAnalyze site usageAssist with our marketing effortsPersonalize content

5.2 Types of Cookies We Use

Essential Cookies: Necessary for the basic function of the website.

Preference Cookies: Enable us to remember your preferences and settings.

Analytics Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously.

Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

5.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience and functionality of our Site.

6. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites and applications. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to be aware when you leave our Site and to read the privacy policies of any other site that collects your personal information.

7. DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

8. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and applicable legal requirements.

9. CHILDREN'S PRIVACY

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at

[email protected].

10. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

10.1 For California Residents

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Know what personal information we collect and discloseRequest deletion of their personal informationOpt-out of the sale of their personal informationNon-discrimination for exercising their CCPA rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

10.2 For All Users

You may have the following rights:

Access: You can request access to your personal information that we hold.Correction: You can request that we correct any information you believe is inaccurate or incomplete.Deletion: You can request that we delete your personal information, subject to certain exceptions.Restriction: You can request that we restrict the processing of your personal information in certain circumstances.Data Portability: You can request that we provide you with your personal information in a structured, commonly used format.Objection: You can object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at [email protected].

10.3 Email Marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in our emails or by contacting us. You will still receive transactional emails related to your account or purchases.

11. INTERNATIONAL DATA TRANSFERS

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing our Site from outside the United States, please be aware that information collected through the Site may be transferred to, processed, stored, and used in the United States and other countries. Your personal information may be subject to privacy laws that are different from those in your country of residence.

12. CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our Site prior to the change becoming effective. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Site and this Privacy Policy to check for any changes.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Mailing Address:
Paws to Heal Together

Attn: Privacy Officer

Orangevale, California

We will respond to your request within a reasonable timeframe.